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A NOTE TO OUR GUESTS

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A Note to our Guests

CORONAVIRUS/COVID-19 –ACTIONS WE ARE TAKING

UPDATE: 3/21/20

Friends of Inn at Cape Kiwanda,

Based upon the most recent information, we believe the right thing to do is to close the Inn at Cape Kiwanda starting tomorrow, 3/22, at noon, to help control the spread of COVID-19 and protect our employees, our community, and the greater good. If everyone does their part, this will be more likely to be short-lived and that is the reason we’ve made this decision—we want to be part of the solution. We are currently taking reservations for May 1st forward, please keep in mind that as the recommendations from the local governments change, we must change with it. We will continue to honor cancellations and modifications due to Covid-19 with no penalties.

We look forward to providing you extraordinary coastal experiences in the near future.

Thank you

Inn at Cape Kiwanda

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UPDATE: 3/19/2020 

Guests of Inn at Cape Kiwanda, 

To better serve you during your stay, we are happy to offer room service from Meridian Restaurant & Bar, Pelican Brewing – Pacific City, and Stimulus Coffee + Bakery. All room service fees will be waived at this time. Beer and wine delivery available too!  

Simply call 503.483.3018 to place your order. 

Please have payment information, hotel location & room number, and phone number available when you place your order. 

Room Service Hours of Operations: 

  1. Pelican Brewing – Pacific City: 11:00 am – 8:00 pm
  2. Meridian Restaurant & Bar: 8:00 am – 8:00 pm
  3. Stimulus Coffee + Bakery: 6:00 am – 4:00 pm

We appreciate your business during this time and look forward to continuing to serve you in any way we can. 

Thank you, 

Inn at Cape Kiwanda 

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UPDATE: 3/17/20

Guests of the Inn at Cape Kiwanda,

Changes to our cancellation policy: We understand that our guest’s travel plans are changing daily and we have adjusted our cancellation policy as a result. We kindly request you cancel your reservation by the arrival date, for stays between today and June 1, 2020. We look forward to welcoming you. Thank you for being our guest.

If you have an existing reservation that you wish to cancel or modify, you may do so here, navigate to the bottom of the screen and select Modify/Cancel Reservation. Please contact us directly if you have any questions.

Thank you,   

Inn at Cape Kiwanda  

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UPDATE: 3/16/20

Friends of the Inn at Cape Kiwanda,  

The safety of guests, employees, and community is our utmost priority. We remain open and are hyper-focused on frequent cleaning and sanitation of all areas of guest contact, including all frequently used surfaces. The Inn at Cape Kiwanda is committed to employee awareness and training. Our Inn staff is receiving regular communication focused on best practices for cleanliness and sanitation.  

We will continue to review and monitor our approach and will adjust to the recommendations and advice of the CDC and other relevant public agencies. We will keep you updated on our plans to keep our support coming to you all here.

Starting tomorrow, Tuesday, March 17th, in compliance with recent events, Stimulus Coffee + Bakery will pause incafé dining. To serve the local community and guests, they will be open for guests to pick up coffee and bakery items to-goPelican Brewing Company will also be offering beer-to-go and food pickup items at all three of their locations. Meridian Restaurant & Bar would also like to extend in-room dining menu to Inn guests at this time, along with carry-out items. Contact us for further details.

We look forward to continuing to provide extraordinary coastal experiences at this time and always welcome your feedback.   

Thank you,   

Inn at Cape Kiwanda  

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UPDATE: 3/9/20

To our valued guests,

The health, well-being, and safety of employees and guests of the Inn at Cape Kiwanda are our highest priorities.  Although there have been no confirmed cases of coronavirus (COVID-19) in the communities we serve, we would like to assure you that our team is committed to maintaining the highest levels of cleanliness including sanitation and disinfection.

Kiwanda Hospitality Lodging locations have always exceeded Oregon Department of Health standards, of which we are proud.  We are committed to employee awareness and training and all hotel staff including front desk, housekeeping, spa and restaurant teams are receiving regular communication focused on best practices for cleanliness and sanitation.  There is also a heightened vigilance for frequent and ongoing sanitization throughout all areas of guest contact, including gathering places, meeting rooms, restaurants, bars, spa, and of course our guestrooms.

We will continue to review and monitor our approach and will adjust our training and communication to the recommendations and advice of the CDC and other relevant public agencies.  For the latest information on COVID-19, visit www.cdc.gov/Coronavirus.

We look forward to seeing you soon and always welcome your feedback.

 

Jennifer Nelson

Director of Lodging

Kiwanda Hospitality Group

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